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NEED ASSISTANCE?

Online Sales enquiries-

Peta Wessell

+61 415 425 073

peta@petaandjain.com

Wholesale enquires-

Jain Da Silva

+61 407 073 183

jain@petaandjain.com

 

 

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RETURNS & EXCHANGES

All returns must be authorized by our customer service team. Please contact us within 14 days of purchase via email peta@petaandjain.com or call us on 0415 425073.

We will then provide you with instructions to return the item. All returns must be received back to us by 30 days after shipping date or it will not be accepted.

 

When returning peta and jain  items, the items must be unused in their original packaging with original tags attached.

Peta and Jain reserve the right to deny a refund or exchange if they deem the returns and exchanges policy has not been followed. Items that have been worn or tampered with void our returns and exchange policy.

 

Peta and Jain do not cover the cost of returning goods or take responsibility for packages that are lost on their way back to us . items returned to us for exchange or refund must be sent via a service that is prepaid and traceable. Original shipping charges are not refundable. Shipping charges will apply for items that are being exchanged for a different item.

 

There is no refund on sale items. For returned sales items, a credit note will be issued that is valid for 6 months.

 

Please return the goods to :

 

Peta and Jain

Unit 20, 108 Dunning Ave

Rosebery  NSW 2018

 

Warranty claims

Peta and Jain will refund or exchange faulty products that have been purchased online at petaandjain.com within the last 3 months.  Genuine manufacturing faults are usually detected during this period.  Please take care to ensure that you use and store your bags properly. Do not use any harsh chemicals to clean bags, wear light coloured bags with dark clothing or carry excessive weight in the bags.